Knowledgeworker Share can notify users about many processes and events, manually or automatically. This article explains the available notification settings and events.
Notification settings
Under Administration > Notifications, you can configure notifications for your system.
| Function | Explanation |
|---|---|
| Event | A specific system event or process that triggers a notification. |
| Active | When enabled for a notification type, the notification is available in the system and can be sent manually. |
| Mail/Push | Defines the channels through which the notification is sent automatically. |
| To | The recipient. For most notifications this is the affected user; some notifications can instead be sent to an administrator. |
| CC/BCC | Selected users or groups, such as trainers or people responsible, can receive a copy. |
| Priority | Prioritized notifications are sent first when a queue exists. |
| Important | Sent even to users who have unsubscribed from email notifications. |
| Actions | Templates can be adapted for every activated system language. |
Events
| Notification type | Explanation | Recipient | Manual sending |
|---|---|---|---|
| Post: New post | Informs enrolled users when a new post is assigned, including users enrolled later. | Enrolled users | Yes |
| Post: Post offered | Informs enrolled users when an optional event is assigned. | Enrolled users | Yes |
| Post: Event registration | Confirms registration for an optional event. | Enrolled users | No |
| Post: Event deregistration | Confirms withdrawal from an optional event. | Enrolled users | No |
| Post: Post updated | Informs enrolled users about administrator changes to title, description, event or enrolment data, time zone, location, or video conference. | Enrolled users | Yes |
| Post: Certificate | Sends the PDF certificate after successful completion of training or an event. | Enrolled users | Yes |
| Post: Invitation | Can be sent manually from advanced post editing to inform enrolled users that a post is available. | Enrolled users | Yes |
| Post: Review | Can be sent manually to assigned trainers to announce publication and request feedback. | Users with the trainer role | Yes |
| Comment: New comment | Notifies administrators and relevant users about public or private comments. | Administrators and selected groups | No |
| Learner: Post due / overdue | Reminds users before a due date or informs them that an incomplete post is overdue. | Enrolled users | Yes |
| Learner: Validity reminder / validity end | Reminds users before a validity period ends or informs them that an incomplete post has reached its validity end. | Enrolled users | Yes |
| Learner: Post reminder | Reminds participants of an event before its start date. | Enrolled users | Yes |
| User: User activated | Sent when an account is activated and includes a password-setting link. | Activated user | No |
| User: Reset password | Sent when a user starts the forgotten-password process and includes a reset link. | User | Yes |
| Event: Cancelled | Informs enrolled users that an event has been cancelled. | Enrolled users | No |
| User: Security check failed | Informs an administrator when an account is locked after too many incorrect password attempts. | Administrator | No |
| User: Self-registration completed / confirm double opt-in / self-registration | Informs administrators about self-registration, sends users a confirmation link for double opt-in, or confirms successful activation after self-registration. | Administrator or user | No |
| Post: Recurring enrolment | Informs users when a recurring post is assigned, including users enrolled later. | Enrolled users | No |
| Learner: Recurring validity end / reminder | Informs or reminds users when a recurring post has not been completed by its validity date. | Enrolled users | Yes |
| User: Account inactivity reminder | Informs self-registered users about the upcoming automatic deactivation of an inactive account. | Enrolled users | No |