Helpdesk

Create and edit content 33

• Adaptive Learning with Target Groups
• Adding Learning Objectives and SCOs to Existing Courses
• Box Types and Design Options
• Configuring the Start Page
• Course Navigation by Pagination at Bottom

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Use artificial intelligence (AI) 11

• Automatic dubbing with text-to-speech
• Create a multiple-choice question with KAI
• Create and Improve Elements with KAI
• Create images with KAI
• Creating a Course from a PDF Document with AI

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Integrate images, videos and other media 19

• 3 steps to create a background video
• Compression of Video Files
• Embedding H5P Content
• Embedding videos from video platforms
• Guide for Using Media (Audio, Video, Media, HTML Packages)

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Test a learner's knowledge 9

• Custom Scoring
• Defining Knockout Questions for Questionnaires
• Defining Mandatory Questions for Questionnaires Using Pooling
• Including a Pretest
• Pooling Function for Randomization of Questions in Questionnaires

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Publish content and analyse data 17

• Analyzing a kw.my Publication in an LRS
• Configuration of Learning Data Collection
• Export a Course as PDF
• Finding Information about Exported Courses in the Export Package
• How to Analyze Target Groups with Experience API

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Translate and localize content 12

• Automatic translation and artificial intelligence
• Enabling Automatic Translations
• How to Use a Glossary for Automatic Translations
• How to Use Formal / Informal Language Variants in Knowledgeworker Create
• How to Use My Own Translation Service

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Ensure accessibility 3

• Creating accessible e-learning courses
• Creating Alternative Texts for Images with 125 Characters
• Reducing Motion Effects in Content

Collaborate 1

• The Review Functions of Knowledgeworker Create: Easy collaboration thanks to task management

Log in and manage user account 10

• Disable two-step verification
• Enable two-step verification
• Forgot Knowledgeworker Create Password
• I can't log in to Knowledgeworker Create
• Knowledgeworker Create System Requirements (Authors)

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Understanding messages, solving problems 15

• Communication Issue [F9M_XXXXX]. Please check your internet connection and try again.
• Content language is not available
• Entering a Password for Web Exports Is Suppressed in Microsoft Edge Browser
• Error Message during PDF Export of a Course
• Error Message in LMS due to File Names Being Too Long

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Understand the basics of digital teaching and learning 1

• How to Create Responsive Online Courses

First Steps 3

• System requirements for Knowledgeworker Share
• Push Notifications in Knowledgeworker Share
• Add imprint and privacy policy in Knowledgeworker Share

Post Administration 2

• Who receives notifications for comments on posts?
• Who can view private comments?

Managing Coupons 4

• Which settings can be specified using a voucher code?
• Which settings can be configured for a voucher?
• Links with Integrated Voucher Codes
• Exporting Vouchers

Create and edit scenarios and dialogues 6

• 5 Steps to the First Scenario
• Knowledgeworker Coach terminology
• Knowledgeworker Coach system requirements
• Integrating a Coach Scenario in Knowledgeworker Create
• Using Loops in Scenarios

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Translate and localize 4

• Support for informal language variants in Knowledgeworker Coach
• How to Translate a Knowledgeworker Coach Scenario
• Translate a Knowledgeworker Coach scenario using the Knowledgeworker AI
• Videos and Video Subtitles in Knowledgeworker Coach

Skill Trainings 4

• How Do Skill Trainings Work?
• How can I provide graduated feedback for skills?
• How can I assign a benchmark for skill scores?
• How can I define new skills?

FAQ 2

• Which Activity ID is used to record Knowledgeworker Coach Experience API data?
• Knowledgeworker Coach Access eactivated

First steps 4

• Access code for Knowledgeworker Cards is not working
• How can I change the language of Knowledgeworker Cards?
• How can I enter an access code?
• Installing Knowledgeworker Cards

Privacy and Information Security 6

• Subcontractors used in Knowledgeworker services
• What personal data is processed?
• Security & Privacy in Knowledgeworker
• Technical and Organizational Measures
• Guidelines for Responsible Disclosure at Knowledgeworker

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General Information 6

• Information about Licenses and Trademarks
• Artificial Intelligence (AI) in Knowledgeworker Create
• Standard Languages in Knowledgeworker
• Open the browser console and collect system diagnostic information
• What is a Knowledgeworker Account?

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